Several things can influence what length of therapy that will suit you best. These include:

• The length of time that you have been having difficulties
• The degree of change that you want to achieve
• Your level of self confidence
• How well the type of therapy used matches your personal learning style

Ultimately, we believe, you will know when you no longer need therapy because you will have achieved the changes you want. If initially, you are not sure how long you need, as the work progresses, you will get a sense of what works best for you. To give you some indication of the possibilities for working with us, you can read below some different ways that clients have used our services. All contracts are flexible and can be changed at any time.

Brief Contracts

Some people find one meeting may be enough to clarify or find a solution to a problem.

Short or Medium Contracts

To gain understanding of a specific problem and identify some ways to deal with it, 3-6 sessions can be useful. To develop a range of solutions and address your problems with the benefit of ongoing support while you experiment and practice, 8-12 sessions can be helpful. If the problem is longstanding or there are several problems which need tackling, 24 sessions or more may be more appropriate. All contracts are flexible and can be changed at any time.

Flexible Contracts

You can use therapy to address a particular issue, then go away and test out its effectiveness. If you find it has helped, you may want to come back for another contract to tackle another aspect of life that you would like to improve.

Open Ended Contracts

You may want to develop a stronger sense of self and explore a number of difficulties and/or you may just prefer the idea of an open ended contract. This way, you can end therapy when you feel ready.

Because this format is proven effective, normally appointments are at the same time on the same day at weekly intervals. Also some people find fortnightly appointments work for them. For people who have a work schedule which prevents their ability to attend a regular time, we can provide ad hoc appointments. If you require flexibility just let us know. You can read more about the formats different people find useful by reading how many sessions will I need, below.

You can pay in a number of different ways:

• via online banking or card payments. Please note card payments incur an additional processing fee.
• via insurance providers – please check providers we work with as we do not work with some providers click here.
• via company payment – some companies will pay for therapy sessions for their employees – you will need to check with your employer first, to see if this is a payment option for you. If it is just let us know and we can tell you what information we require to process this type of payment

You can see our fees and payment options, insurers we do work with and insurers we do not provide for, by clicking here.

This depends on your type of policy. Firstly, you need to check with your provider to confirm whether counselling sessions will be covered. If so you need to ascertain how many sessions are included and if there are any other restrictions (e.g. time limitations, amount etc). If you wish to use insurance please let us know before booking any appointment and we will provide you will all the information we require in order to process insurance payments for you.

Please note we only work with some insurance providers – see who we do and do not work with here.

Our service is unable to offer concessionary rates or discounts for block bookings.

If you like to refer a friend, loved one, family member or colleague to our service we will be pleased to help. If possible, we do recommend that you get them to look at our website so they can see if our approach appeals to them. Research demonstrates that people who make their own appointments are more likely to turn up and engage in the work. At the same time, we understand that some people appreciate a helping hand with someone booking the first appointment on their behalf and we can help you with this too. If you have any queries about recommending someone, please do not hesitate to contact us and we will be pleased to answer your queries. Contact us

Many people who have used our service have been kind enough to provide reviews, describing how effective they have found our service in helping them tackle a variety of different issues.

See our therapy reviews

You can also find more reviews from people who have used our service and provided google reviews.

We want you to receive the best service possible. If you are not happy about any aspect of the service, we want to know about it and will do our best to improve the situation for you, where possible. If you feel the therapy you are receiving is not working for you, we suggest firstly, you speak to your therapist about this. This is because they may not realise you are unhappy and may be able to change their approach to suit you better. Alternatively, you might both agree that the working partnership you have is not really going well for some reason. If this is the case your therapist may be able to make a better recommendation for you. Because they have worked with you they will have some understanding of your issues and may be able to suggest one of our other therapists whose approach might suit you better.

We also understand that on occasion some people just do not feel able to speak directly to their therapist. In such instances our clinical director would like to hear from you. Your feedback is important and helps us understand how effectively our service is working. We will make every endeavour to address problems where possible and provide an alternative that you may find helpful. If the issue cannot be addressed internally we will pleased to direct you to the therapists appropriate governing body who deal with formal practice complaints.